User Agreement - PopPic Studio

1. Operator and scope

PopPic Studio is operated by 广州唤星科技有限公司 (Guangzhou Huanxing Technology Co., Ltd.). Registered address: Room 203, Building 14, No. 449 Huadi Avenue Middle, Liwan District, Guangzhou, China. Website: https://www.poppic.cc. Contact for support, billing, refunds, cancellation, privacy, security and legal matters: gaojiaqi17135@gmail.com.

These terms apply to our website, WeChat mini program and related services. Read them before registering or purchasing. Acceptance in the relevant confirmation step forms an agreement with the operator. You must be authorized to act for a business.

2. Service and digital delivery

We provide software for AI image generation, product photography, poster and menu design, editing and asset management. Purchases provide software access and in-service creative credits, without physical printing, shipping or third-party AI account top-ups. Entitlements are added to the purchasing account after payment confirmation. Contact support with your order number if delivery fails.

Some features depend on third-party AI inference, moderation and cloud services. Available models and features are described in the interface and checkout. Third-party outages may affect generation.

3. Accounts and age requirements

The service is intended for users aged 18 or older who can enter into a binding contract. Provide accurate information, protect your credentials and do not rent out or transfer accounts without authorization. Contact us promptly about unauthorized access.

4. Plans, credits and prices

Public pricing is available without signing in at https://www.poppic.cc/pricing. Plan features, credits, currency, amount and period are shown before checkout. Chinese WeChat Pay orders settle in CNY; English Waffo orders settle in USD. Displayed USD prices use the published conversion basis rather than a live rate. Later exchange-rate changes do not retroactively change a paid period.

Membership credits expire at the end of their period without rollover. Separately purchased credit packs do not expire. Membership credits are spent before pack credits. Credits are limited to this service, cannot be withdrawn, transferred or used with third parties, and do not auto-top-up. The creative credit cost is shown before use; technical failures are credited back according to actual delivery and billing rules.

5. Payment, automatic renewal and taxes

WeChat monthly cards last 30 days and annual cards last twelve 30-day periods; each is purchased separately without auto-renewal. Waffo offers Light, Regular and Studio subscriptions that renew each calendar month or calendar year. Annual plans charge the full annual price at once and issue credits in 12 monthly installments, with the same monthly quota as the equivalent monthly plan; unused monthly credits expire at the monthly reset. The 150, 400, 850 and 1,800 credit packs are one-time purchases without auto-renewal.

Actively checking the recurring-payment consent at checkout authorizes charges through Waffo at the displayed amount and interval until cancellation. Review the final amount and applicable taxes before paying; the payment page’s stated total governs. Waffo Pancake acts as Merchant of Record for the orders it processes and handles payment and applicable tax matters. PopPic delivers the software and entitlements.

6. Cancellation and changes

To stop Waffo renewal, sign in, switch to English, open plan details at /recharge, select “Cancel auto-renewal” and verify the confirmation. You can also request assistance at gaojiaqi17135@gmail.com. Cancel before the next charge. Paid access continues through the current period. Cancellation does not automatically refund payment or erase separately purchased credits.

An active subscription cannot currently be duplicated or directly switched to another plan. We will disclose price, interval or material entitlement changes before they apply and obtain renewed authorization when required. Account deletion is different from canceling renewal: deletion closes the account and ends access to remaining entitlements.

7. Refunds, non-delivery and disputes

Our refund policy remains unchanged: delivered and used digital entitlements are generally not eligible for discretionary refunds. Unused entitlements are reviewed against delivery, usage and applicable rules. Verified duplicate charges, non-delivery and persistent technical failures may qualify for refunds. Mandatory consumer rights and applicable payment-provider rules prevail.

Send your account email, order number, payment date and description to gaojiaqi17135@gmail.com. Do not send full card numbers or payment passwords. Approved refunds are processed through the original payment channel; posting times depend on the payment institution. Returned creative credits are not a cash refund. Contacting us first can help resolve billing issues, without restricting your right to raise a dispute with your bank or authorities.

8. Platform intellectual property

The software, interface and brand assets we provide belong to the operator or their respective rights holders. Purchase gives you permission to use the service under these terms, not ownership of the platform or permission to resell access, compromise systems or copy protected software without authorization.

9. Inputs and AI outputs

You retain existing rights in your inputs and grant the limited permission needed for generation, editing, storage and display. You must hold the necessary material rights and permissions from depicted people. Do not upload someone’s photo or voice without their consent. We do not ourselves use your inputs to train AI models. Third-party data processing is described in the privacy policy.

You may use generated results, including for lawful commercial purposes, to the extent allowed by law and third-party rights. AI output may be inaccurate, incomplete, similar to other output or ineligible for copyright. We do not promise exclusivity or automatic third-party permission. Check copyright, trademarks, product information, prices and depictions of people before publication. Only work and selected information you choose to publish are displayed to other users.

10. Acceptable use and enforcement

Follow https://www.poppic.cc/legal/acceptable-use. Prohibited uses include pornography, extreme violence, hate, sexualized minors, real-person deepfakes, infringement, fraud, malware, phishing and bypassing safeguards. Do not resell access without permission, systematically extract output beyond authorized use, or use service data to train or distill a directly competing AI service. Do not present AI output as professional advice in potentially harmful situations.

We may block requests, remove public work, request proof of rights or restrict accounts for suspected misuse. Report issues or appeal at gaojiaqi17135@gmail.com with links and task IDs, without attaching illegal imagery. Automated review can be wrong; appeals are investigated.

11. Privacy, security and account deletion

Personal-information handling is described at https://www.poppic.cc/legal/privacy-policy. Card data is handled by payment processors such as Waffo Pancake and is not stored on PopPic servers. Select “Delete account” in Settings, verify your identity and confirm. Support assists with shared workspaces and special accounts.

Accepted deletion immediately disables the account and queues profile and content erasure. Closure involving recurring billing is accepted only after renewal cancellation is confirmed. Necessary financial, security and dispute evidence is retained with restricted use and excluded from normal product services. Support email, external payment archives and backups require separate handling under the privacy policy. A deletion receipt does not mean all copies were erased instantly.

12. Service risks and liability

We maintain the service with reasonable care but do not guarantee uninterrupted availability, fully accurate output or suitability for every purpose. AI output is not medical, legal, financial or other professional advice; consult a qualified professional. Liability for outages and third-party issues follows actual responsibility and applicable law. Non-excludable liability and mandatory consumer rights are not limited by these terms.

13. Term, suspension and termination

These terms apply while you use the service. Serious violations, fraud or legal requirements may lead to suspension or termination. If we terminate paid service for reasons other than your breach, we will refund the unused prepaid portion on a proportionate basis. You may request closure at any time; deletion does not automatically resolve refunds or billing disputes.

14. Governing law and disputes

Subject to mandatory consumer protections applicable to you, these terms are governed by the laws of mainland China. Contact us to seek an informal resolution. Unresolved matters may be referred to a legally competent court or authority without waiving statutory remedies.

15. Changes and general provisions

Material changes will be communicated before taking effect through website announcements, account notices or email. We will request consent again when legally required. Updates do not retroactively alter confirmed orders. Invalidity of one provision does not invalidate other lawful provisions. These terms, the privacy policy, acceptable-use policy and confirmed order details describe the service relationship.

16. Contact

Operator: 广州唤星科技有限公司. Registered address: Room 203, Building 14, No. 449 Huadi Avenue Middle, Liwan District, Guangzhou, China. Send support, billing, refund, cancellation, privacy, security and legal requests to gaojiaqi17135@gmail.com. Email is handled asynchronously; we do not advertise round-the-clock support or a fixed response SLA.